Give it the company profiles you care about - yours or a competitor's - pick how often it should look, and it watches Trustpilot for you. Set a rating threshold and the poor reviews are flagged as they arrive, so the ones that need a reply find you rather than the other way round.
A monitor is a scraper with a calendar and an opinion about what matters. You supply both.
The email field is optional. Leave it blank and the scan still runs - you just read the results in the dashboard instead of receiving them.
Five frequencies, from daily to once a quarter. A high-volume consumer brand wants the daily scan; a B2B supplier with a review a month does not, and paying for daily checks on a quiet profile is just waste. Weekly is the default because it suits most profiles.
The negative threshold is a number you choose from 1 to 5, not a fixed rule. Set it to 2 if you only want the genuinely angry ones; set it to 3 - the default - and the lukewarm reviews come too, which is usually where the fixable complaints live.
Add an email address and the report comes to you. Leave it blank and the monitor still runs on its schedule, with the results waiting in the dashboard. Nothing is forced into an inbox that does not want it.
These are the columns this service declares, in the order it lists them - the same eleven the Trustpilot Reviews Scraper returns. Four describe the business and are repeated on every row; the rest describe the individual review.
This page describes what each column is for, not what it will contain. The column list above is the service's own, and it is identical to the Trustpilot Reviews Scraper's. We have not run this monitor ourselves, so there are no fill rates here and no claim about how complete any field is - check your own first export before you build on a specific column. The scraper page's percentages were measured on its exports and are not transferable to this one.
Where watching beats checking.
A one-star review answered the same week reads as a company that cares; the same reply three months later reads as damage control. Set the threshold, let the monitor find them, and use the reply column to see at a glance which ones nobody has answered yet.
Point it at profiles that are not yours. business_rating and business_reviews come back on every row, so consecutive scans show you whether a rival's score is drifting and how much new volume is behind the move - the two things a screenshot of their profile cannot tell you.
The language column makes a monitor useful across borders: reviews land already sorted by the market they came from, so the German complaint reaches the person who can answer it in German instead of sitting in a shared inbox.
No subscription, no minimum, no per-seat licence. Your first 500 reviews are on us - after that it is pay-as-you-go.
For every new account, one time. No credit card. All scrapers unlocked. Enough to set a monitor running on a real profile and see what a scan actually returns before you commit anything.
Roughly $2 per 1,000 reviews. A monitor's cost follows the profile rather than the calendar - watching a quiet company weekly costs very little, and the frequency setting is what you use to keep a busy one in proportion.
Volume pricing, SLAs, dedicated workers and tailored onboarding for teams monitoring large portfolios of companies. Tell us your numbers and we will quote.
LIVESCRAPER10 at checkout.Find the companies, take the back catalogue, then leave a monitor on what matters.
The same eleven columns, but for everything already on a profile. Run it once to take the review history, then leave this monitor on the same companies to catch what comes next.
Find the companies in the first place. Search a category or a keyword and get the matching Trustpilot profiles, which become the input list for a monitor.
The company profiles themselves - rating, review count, category, location and contact details. The business-level context behind whatever the reviews say.
Short answer: yes, when you only collect what is publicly visible on a company profile - and that is all this service reads.
A Trustpilot profile is public. Anyone can read a company's reviews without an account, and collecting publicly visible information for reputation research is long-settled practice. As long as the data is publicly available and the process does not disrupt the service, there are no federal laws against it.
Reviews are written by people, though, and reviewer is a display name. Publicly visible is not the same as free of obligation: if you store it, you are handling personal data, and the GDPR and similar regimes apply to you regardless of where you got it. Monitoring your own profile to answer complaints is an easy case; building a durable file on individual reviewers is not, and this service is not intended for it.
Trustpilot's terms restrict automated access, so this remains a question of terms. We touch nothing behind a login, read only what an ordinary visitor sees, run no third-party trackers on the data layer, and your exports self-delete after 30 days.
The questions we hear most. Something else? Talk to us - humans write the answers, not bots.
Point it at the Trustpilot companies you care about, choose a frequency and a threshold, and let the new reviews come to you. Your first 500 reviews are free.
A Trustpilot profile is a live document. Reviews arrive when customers decide to write them, the overall rating moves as they do, and the only way to notice by hand is to keep opening the page. Monitoring inverts that: you name the companies once, choose how often the profile should be re-checked, and the new reviews are delivered as rows - reviewer, star rating, headline, body, the business's public reply and the language it was written in.
The setup is three decisions. First, the companies: Trustpilot profile URLs or bare company domains, one per line, or a CSV, XLSX, TXT or Parquet upload. Second, the frequency: once a day, once a week, once every three weeks, once a month or once every three months, with weekly as the default - the right choice follows how much review traffic a profile actually gets, because daily checks on a quiet company mostly find nothing and still cost something. Third, the negative-review threshold, a star rating from 1 to 5 at or below which a review is flagged; the default is 3, which catches the lukewarm reviews as well as the angry ones.
The email address is deliberately optional. Leave it blank and the monitor still runs on schedule with the results waiting in the dashboard; supply one and the report is sent to you as well. That matters more than it sounds, because a monitoring tool that can only push into an inbox tends to get muted, and a muted monitor is the same as no monitor.
Two things are worth setting expectations on. Trustpilot blocks free proxies behind Cloudflare, so this service needs a paid residential IP - a property of the site, not of the monitor, and the same requirement the other Trustpilot services carry. And this page describes what each of the eleven columns is for rather than what it will contain: the column list is the service's own and matches the Trustpilot Reviews Scraper exactly, but we have not run this monitor ourselves, so you will find no fill rates or completeness claims here. Check your own first export before you build on any single field. Start free: your first 500 reviews cost nothing and need no credit card. See pricing for current rates.