No refunds
Due to the nature of digital services, all purchases are final.
Once a scraping task has been completed and delivered, no refunds, chargebacks, credits, or cancellations will be provided. Digital services cannot be returned, reversed, or recovered after processing has been completed.
When a task is considered delivered
A task is considered successfully completed and delivered when all of the following conditions have been met:
- The scraping job has completed processing and reached 100% progress.
- The output file (CSV, XLSX, or other supported format) has been successfully generated.
- The output file is available through the download link in the customer's dashboard.
Delivery is determined solely by our server records. A customer's failure to download, access, or review the file does not affect the delivery status.
Data retention & download period
Task output files are retained for 30 days from the task completion date.
After the 30-day retention period, files may be permanently deleted from our systems without notice.
It is the customer's sole responsibility to download and securely store all delivered files within the retention period.
No refunds, credits, re-runs, or data recovery services will be provided for files that are not downloaded before deletion.
Billing disputes & credit claims
Any billing dispute, credit adjustment request, or service-related complaint must be submitted within 14 calendar days of the task completion date.
Claims submitted after the 14-day period will be considered waived and will not be eligible for review, adjustment, compensation, or resolution.
To submit a valid dispute, customers must contact support and provide:
- Account email address
- Relevant Task ID
- Detailed description of the issue
- Copy of the downloaded file (if alleging missing, incomplete, or inaccurate data)
Credit usage & negative balances
Credits are deducted based on the number of records successfully processed by the system.
If processing exceeds the available credit balance, the account may enter a negative balance. In such cases:
- Negative balances must be fully settled before new tasks can be started.
- Negative balances will not be waived, forgiven, reduced, or reset.
- Any dispute regarding credit deductions must be raised within the 14-day dispute period.
Exceptions & issue resolution
Although refunds are not offered, Livescraper will investigate and attempt to resolve legitimate service issues reported within the applicable dispute period.
Technical issues
If a verified technical fault on our side affects the service, we will investigate the issue and, where appropriate, provide a correction, reprocessing, or other reasonable remedy.
Scope mismatch
If the delivered service materially differs from the agreed scope of work, we will review the issue and take reasonable steps to bring the deliverable into compliance with the original scope.
All technical and scope-related claims must be submitted within 14 calendar days of task completion.
How to submit a dispute
Support requests must be sent to contact@livescraper.com.
The request must include:
- Account email address
- Task ID
- Detailed description of the issue
- Supporting files or evidence (if applicable)
We aim to review valid submissions within 3–5 business days.
Incomplete submissions or claims submitted outside the dispute period may be rejected without further review.
Acknowledgement
By purchasing, accessing, or using Livescraper services, you acknowledge and agree to this Refund & Credit Policy, including:
- The no-refund policy
- The 14-day dispute window
- The 30-day file retention period
- The negative balance policy
Contact
For support inquiries regarding task delivery, billing, credits, or technical issues, please contact contact@livescraper.com.
Effective date: 7 June 2026. This policy supersedes all previous versions.